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Before You Order
How can I get in touch with your sales team to ask a question?
Just call us on 01778 562810 or email [email protected], our team will be happy to help.
Can I view the tanks before I purchase?
You can view most items before you buy, not all products are available in one location so please contact us to find out where you can view.
How do I pay for my order?
We accept debit and credit cards with no additional charges. We can also accept BACS and cheque payments.
Do you accept company purchase orders?
Yes, please email them into us at [email protected]
Delivery/Collection
Can I collect to save on delivery?
Collection is available for most items, however, not all products are available in one location. Please contact us to find out where you can collect before placing your order.
When will my order be delivered?
Please confirm the times of delivery with our sales department on 01778 562810
Do you deliver at weekends?
Sorry, we only deliver on weekdays.
Do you ship internationally?
Some of our items ship internationally. Please check with us quoting our product code.
Can I upgrade my order to a next day service?
Some products are available on a next day service, cut off times vary. Please contact us for more details.
Can I track my delivery?
We can’t provide delivery tracking on the website at this time. Please call or email us and we’ll be happy to help.
Will I need to be in when my items arrive?
It’s always best if you can be there to check the goods before signing for them and to avoid any re-delivery charges that may apply.
Can I choose a specific day/time for delivery?
Standard delivery doesn’t usually specify a specific day or time. Please ask us about other services that may be available.
I don’t have articulated lorry access, will this be ok?
If you’re concerned about access to your property, please contact us to discuss.
After Placing Your Order
I’m missing an item from my order, what do I do?
You may receive more than one delivery for different items in your order. To check this please contact our sales team.
What do I do if I receive a faulty item in my order?
If you receive a faulty item or an item damaged on delivery, please take photos of the issue and email us at [email protected]. One of the team will respond as soon as possible.
Can I amend my order after I’ve placed it?
This may be possible depending on how far your order has been processed. Please note orders for bespoke products may incur charges, please contact us our sales team to discuss.
Returns
How do I return something to you?
Please complete our returns authorisation form in the first instance by clicking the link here Returns Authorisation Form
Non-refundable goods
Enduramaxx Ltd may not be able to accept returns under the cooling-off period of the following types of goods and/or take into account the following circumstances. These include open-top tanks, insulated tanks, customised goods, goods made to your specifications or that have been personalised; (any tank fitted with non-standard outlets, additional outlets, outlets in non-standard locations, any tank other than black colour).
Restocking Fee
There will be a restocking fee of 20% applicable to eligible returns.
I have returned items, when will I be refunded?
Refunds will be processed as soon as possible once we receive confirmation that your goods have been received back in a re-saleable condition.